Monday, August 16, 2010
It is important to get along with others but if in doing that, you are not utilizing your core strengths then everybody loses. What he was doing was holding back opinions and comments because he didn’t want people to think he wasn’t nice. The result? He had turned into a generic manager clone; capable but not interesting. Nice but not powerful. That’s why he came off as unresponsive with clients because he was afraid to express his true opinions. And that’s why he resorted to the “whatever” tone – he was not comfortable expressing all that he had to express.
I gave him language choices and techniques to help him express his opinion and feedback in a assertive, supportive non aggressive way. I gave him techniques on how to acknowledge other people’s opinions in order to create room for him to express his own I also worked with him on different techniques to bring more power and passion to his vocal tone. Will this turn him into an ogre or tyrant? Not at all, it will allow the him to bring 100% of himself to work instead of 75%. That will be more comfortable for him and much more interesting for his coworkers.